At Luxury Dreamz Furniture, we are committed to offering high-quality, durable furniture that you can rely on. To provide you with added peace of mind, we offer a comprehensive Warranty Policy on all eligible products, ensuring that you are protected against any manufacturing defects or issues that may arise.

1. Warranty Coverage

Our warranty covers the following:

• Manufacturing Defects: Any defects in materials or workmanship, such as faulty joints, broken components, or structural issues.
• Material Defects: Issues related to upholstery, fabric, leather, or finishes that occur under normal use.
• Hardware Issues: Defective hardware, such as hinges, drawer tracks, or handles, that are integral to the product’s function.

The length of the warranty varies by product category:

• Furniture (e.g., beds, sofas, wardrobes): 1-year warranty from the date of delivery.
• Mattresses: Up to 5 years, depending on the mattress type.
• Other items: Warranty length will be specified at the time of purchase.

2. What Is Not Covered

Our warranty does not cover:

• Normal Wear and Tear: General use, fading, scratches, or small dents that occur over time.
• Misuse or Negligence: Damage caused by improper care, misuse, or failure to follow care instructions.
• Accidental Damage: Damage due to spills, pet damage, or any accidents.
• Custom or Altered Products: Custom-made items or those that have been altered or repaired by a third party.

3. How to File a Warranty Claim

If you experience an issue covered by our warranty, follow these simple steps:

• Contact Us: Reach out to our customer service team at luxurydreamzfurniture@gmail.com or call 07967757588. Provide your order number, a description of the issue, and any relevant photos.
• Evaluation: We will evaluate your claim and determine if the issue is covered under our warranty.
• Repair or Replacement: If the issue qualifies, we will arrange for repair or replacement at no additional cost. If the product cannot be repaired or replaced, we may offer a refund or store credit.

4. Warranty Limitations

Our warranty applies only to the original purchaser and cannot be transferred. It also covers items that are used in normal domestic settings—commercial use is not covered. Any modifications or unauthorized repairs void the warranty.

5. Additional Protection Plans

For extra peace of mind, we also offer extended protection plans that cover accidental damage, spills, and other issues not included in our standard warranty. Ask our customer service team for more details about these plans.

6. Contact Us

If you have any questions about our Warranty Policy or need assistance with a claim, don’t hesitate to contact us:
Email: luxurydreamzfurniture@gmail.com
Phone: 07967757588