At Luxury Dreamz Furniture, we are dedicated to creating an inclusive and accessible shopping experience for all our customers. We recognise the importance of making our website and physical store user-friendly for everyone, including individuals with disabilities.

1. Website Accessibility

We are committed to improving the accessibility of our website by adhering to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website aims to provide an accessible experience through:

• Alternative Text: All images on our site include descriptive alt text, ensuring that users with screen readers can understand the content.
• Keyboard Navigation: Our site is navigable using a keyboard alone, allowing users who cannot use a mouse to browse easily.
• Clear Language: We strive to use simple, clear language and straightforward navigation to enhance usability.
• Headings and Structure: Proper use of headings and document structure improves screen reader usability, making it easier to navigate between sections.
• Accessible Forms: All forms on our website are designed to be user-friendly, with clear labels and instructions for completion.

2. Customer Support

If you experience any accessibility challenges while using our website or if you have specific needs, we encourage you to reach out to our customer service team. We are here to help and can provide assistance in various formats, including:

• Email: luxurydreamzfurniture@gmail.com
• Phone: 07967757588

3. In-Store Accessibility

Our physical store is designed to accommodate all customers. We offer:

• Accessible Entrances: Our entrances are wheelchair accessible, with ramps and automatic doors for ease of entry.
• Navigable Layout: The store layout is designed to provide ample space for wheelchair maneuverability and easy navigation through aisles.
• Assistance Available: Our staff is trained to assist customers with disabilities, ensuring you receive the support you need during your visit.
• Accessible Restrooms: We provide accessible restroom facilities for our customers.

4. Feedback and Continuous Improvement

Your feedback is invaluable to us. We are continuously seeking ways to improve our accessibility features and services. If you have any suggestions or comments about our accessibility efforts, please do not hesitate to share them with us.

5. Commitment to Accessibility

At Luxury Dreamz Furniture, we believe that everyone should have equal access to quality furniture and a pleasant shopping experience. Our commitment to accessibility reflects our dedication to serving all customers, and we will continue to enhance our practices to ensure inclusivity.

Thank you for choosing Luxury Dreamz Furniture. We look forward to serving you!